General and account support
For sign-in, profile, activity, invitation or general questions: [email protected]
Safety and abuse reports
For non-emergency safety concerns or abuse reports, email [email protected]. Include usernames, activity title, approximate date and a concise description. AldSocial does not currently provide an in-app member or activity safety-reporting control.
If someone is in immediate danger, contact local emergency services. Email is not monitored as an emergency channel.
Privacy and data requests
For access, correction, deletion, consent or privacy questions: [email protected]. We may need to verify that the request belongs to you before acting.
Legal and business
For legal notices: [email protected]. For partnerships or business enquiries: [email protected].
Response expectations
We aim to acknowledge ordinary support requests within a reasonable period. Safety, privacy and legal requests are prioritised based on urgency, risk and applicable deadlines.